ONLINE Ordering, Shipping & Privacy Information for deliveries within the USA:
Guaranteed Delivery
All of our packages are guaranteed delivered and are automatically insured against damage, regardless of the destination in the United States of America (USA). Please telephone us immediately if you have any questions or problems with the delivery or condition of your order.
Gift Orders
If you are ordering a gift to be delivered to an address other than your own, we will automatically send a purchase receipt to the Email address that you specify with your order. If you have any questions about how to place a gift order online, please do not hesitate to email or call us. We are pleased to assist you and answer any questions you may have.
Standard Delivery within the USA
Orders for addresses within the USA are generally delivered within 4-6 business days from the receipt of your order, depending on the destination. We receive volume discounts for shipping and we pass this on to our customers. Our shipping & handling fees for standard delivery are as follows:
If your purchase amount totals:
S&H is:
Up to $20.00
$7.95
20.01 – 30.00
8.95
30.01 – 40.00
9.95
40.01 – 50.00
10.95
50.01 – 65.00
11.95
65.01 – 85.00
12.95
85.01 – 100.00
13.95
100.01 - 130.00
14.95
Above $ 130
the S&H cost is only 11.5% of the order value (this level provides the best savings)
OVERNIGHT DELIVERYServices within the USA For next day air, please telephone us +1 (315) 278-3660 and we will gladly advise you of the availability and cost for the destination you provide. Special delivery charges apply and are based on weight.
DELIVERY OUTSIDE of th USA:
Delivery timelines vary depending on the destination country. Generally, delivery can take place within 5-14 business days from the time your order is placed with us. We receive volume discounts for deliveries to other countries. We pass this discount along to our customers by offering specially discounted shipping rates. The shipping rates are dependent upon the destination country. The rate is calculated in your order form accordingly when the destination country is selected and your product selection is complete.
Delivery to European countries Please click here to access the Web-Shop of our European affiliate Hunter & Hilsberg GmbH, which is headquartered in Germany. Our German company ships across Europe and has a similar product selection, as well as discounted shipping rates. Our European web-site is available in English and in German. Please telephone us with any questions you may have at +1 (315) 278-3660.
Additional Delivery Information Our shipping company will attempt to deliver the package in accordance to the timeframe mentioned above. Should there be difficulties leaving the package at the delivery address, a note will be left at the address indicating where the package can be claimed during the following 5 business days.
Should the package not be claimed during that time, or it is refused by the recipient, it will be returned to us. If the package is returned to us, we will attempt to contact the customer. Should the customer request us to re-attempt delivery, the shipping costs will be applied a second time. Should the customer not make contact with us or indicate they no longer desire their order, a credit will be applied to the customer account (or mode of payment) for the value of the items returned in good order, less the shipping charges and a restocking fee of $ 5.00 (five-dollars). If the items shipped are perishable, the purchase price of any items that cannot be re-stocked upon return will not be credited back to the customer account.
Address Errors or Omissions: If our company has made an error or omission when providing the delivery information to the shipper, or if the shipper has created the error, we will resend the package immediately at no additional cost to the customer. On the chance that the delivery address given by the customer when placing the order is incorrect (or insufficient) for our shipping company to deliver the package (for example: an incomplete street address, or insufficient company name) and the package is subsequently returned to us, we will contact the customer for address clarification. If the customer has provided us with the incorrect or insufficient address, please be advised that we may charge the customer for the second delivery attempt.
Returns: Because we primarily sell food products, we cannot accept unauthorized returns. Please contact us prior to returning or exchanging any items to receive an Authorization Code, additional information, and the appropriate return address. We cannot accept returned packages without an authorization code.
Other: All prices are in U.S. dollars ($). Applicable Sales Tax is added separately at the end of your order. Purchases are billed in U.S. dollars. Payment can take place prior to delivery. Prices and availability can change without notice: If the price changes to an amount other than what you ordered, or availability has changed, we will inform you of this change prior to processing your order and you may choose to cancel or change your order at that time. All products remain the property of Hunter & Hilsberg Corporation until full payment is received and all terms are met. Jurisdiction is Syracuse, New York, and any legal proceedings or disputes will initiate in Syracuse, New York.
Online privacy and online ordering security
We maintain your contact and ordering information in a secure database. All order submissions are processed through a secure server (all transfer data is encrypted).
Periodically we may provide your contact information (name and address only) to companies that offer products or services that we think our customers may find interesting. If you wish to be excluded from these promotional offerings, please write us or fax us with your full name and address and we will gladly honor your request.
This site is owned, operated and copyrighted by:
Hunter & Hilsberg Corporation
132 Atkinson Avenue
Syracuse, New York 13207-1126, U.S.A.
